How to Add Cancel Reasons?
After raising a ticket, the user can
cancel. But it is important to know the reason for cancellation. To make this
easier to the user, we can add some of the usual reasons, which are displayed
while cancelling. To add, go to
Home >> Help Desk >> Cancel
Reasons >> + Add New
Enter the reason and click on Submit.
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How to cancel the ticket?
Navigation: User Login >> Help Desk >> My Tickets >>All Tickets >> Actions >> Cancel Ticket · Go to All Tickets and click on actions and cancel.
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