How to cancel the ticket?

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• How to Add Cancel Reasons?

  After raising a ticket, the user can cancel. But it is important to know the reason for cancellation. To make this easier to the user, we can add some of the usual reasons, which are displayed while cancelling. To add, go to Home >> Help Desk >> ...

• How to configure Ticket Stages?

  There are stages in tickets resolution the first being the Open stage and the last, Closed. But besides these there have to be other stages since these helps to track the progress in the ticket resolution. Therefore, to create the ticket stages, go ...

• How to raise a ticket?

  To raise a ticket Navigation: User Login >> Help Desk >> My Tickets >> All Tickets >> Raise Ticket · Go to All Tickets and click on +Raise Ticket · After clicking on Raise ticket a page will be displayed in that user has to select category, sub ...

• How to assign ticket to the head?

  After self-assigning a ticket, HR can reassign the same to the head with or without the addition of stages. Home >> Help Desk >> All Tickets >> Actions >> Reassign to Head.

• How to set the Ticket priorities?

  These helps to designate a ticket with a priority level so that the tickets are solved by the assignee according to their priority. This helps to avoid any kind of delay in solving high priority tickets. Home >> Help Desk >> Ticket Priorities >> + ...