How to configure Ticket Stages?
There are
stages in tickets resolution the first being the Open stage and the last, Closed. But besides these there have to be other stages since
these helps to track the progress in the ticket resolution. Therefore, to
create the ticket stages, go to
Home >> Help Desk >> Ticket
Stages >> + Add New
In the side
overlay, enter the name of the stage and style (colour) to indicate the stage
and then, click on Submit to add.
Few general examples of stages are, Open,
Assigned, pending, Resolved, Closed. These stages varies with the company
policy.
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