How to set the Ticket priorities?
These
helps to designate a ticket with a priority level so that the tickets are
solved by the assignee according to their priority. This helps to avoid any
kind of delay in solving high priority tickets.
Home >> Help Desk >> Ticket
Priorities >> + Add New
|
Data Related to
|
Data Related to
|
Data Verifiable at (Admin login)
|
|
Organization
|
Anup Fashion Ltd
|
Prefilled
|
|
Entity
|
Anup Swadeshi Ltd
|
|
Priority
|
Low/Medium/High/Very High/Critical
|
Enter the
title of the priority.
|
|
Style
|
Orange/blue…
|
Select a
colours based on the priority level
|
|
Priority Order
|
1,2,3,4….
|
Enter the
priority order. For example: Critical =1,
High = 2.
|
After
entering all the fields, click on Submit to add this ticket priorities. Similarly add different
priorities.
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