How to add Frequently added question FAQ’s?

How to add Frequently added question FAQ’s?

When a user tries to raise the request, the frequently added questions display on the right side of the screen to the user. This helps the user to find a solution to an issue that is mostly seen without raising a request. This saves the time of the resolution team and the user. To add the FAQ’s, please go to

Home >> Help Desk >> FAQ’s >> + Add New

Field Name

Example

Description

Category

Material Stock

 

Sub Category

Stationary

Enter the title of the Subcategory

Question

--

Enter the question

Answer

--

Enter the answer to the above question

 

Please upload any attachments necessary and click on Submit to add the question.


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