HR
Is there any option for ETH to assign the ticket to others (responsible person)?
After self-assigning a ticket, ETH can assign the same to the others with or without the addition of stages. Home >> Help Desk >> My Tickets>> In Progress >> Actions >> Assign to others
How to update the status of the ticket?
After receiving the ticket, if the issue or query is resolved. HR can change the status of the ticket as Open to Close Home>> Help Desk >> All Tickets >> In Progress >> Actions >> Update
How to assign ticket to the head?
After self-assigning a ticket, HR can reassign the same to the head with or without the addition of stages. Home >> Help Desk >> All Tickets >> Actions >> Reassign to Head.
How to self-assign the tickets in bulk?
Now, HR can self-assign more than one ticket at a time by using the bulk option. Home >> Help Desk >> All Tickets >> Select Employees >> Bulk Assign >> Assign to Me.
How to self-assign a ticket?
After receiving a ticket request from the user, HR can self-assign to solve the issue of the ticket. Otherwise, he can reassign to head. Home >> Help Desk >> All Tickets >> Actions >> Assign to Me. At this point, we can select either yes, go ahead, ...
Where can I view the employee raise tickets?
The HR can view the employee-raised ticket in either list view or grid view. He can change the view as per the below process. Home >> Help Desk >> All Tickets