How to self-assign the tickets in bulk?
Now, HR can self-assign more than one ticket at a time by
using the bulk option.
Home >>
Help Desk >> All Tickets >> Select Employees >> Bulk Assign
>> Assign to Me.
Related Articles
How to self-assign a ticket?
After receiving a ticket request from the user, HR can self-assign to solve the issue of the ticket. Otherwise, he can reassign to head. Home >> Help Desk >> All Tickets >> Actions >> Assign to Me. At this point, we can select either yes, go ahead, ...
Is there any option for ETH to assign the ticket to others (responsible person)?
After self-assigning a ticket, ETH can assign the same to the others with or without the addition of stages. Home >> Help Desk >> My Tickets>> In Progress >> Actions >> Assign to others
Where can I view the employee raise tickets?
The HR can view the employee-raised ticket in either list view or grid view. He can change the view as per the below process. Home >> Help Desk >> All Tickets
How to assign ticket to the head?
After self-assigning a ticket, HR can reassign the same to the head with or without the addition of stages. Home >> Help Desk >> All Tickets >> Actions >> Reassign to Head.
How to raise a ticket?
To raise a ticket Navigation: User Login >> Help Desk >> My Tickets >> All Tickets >> Raise Ticket · Go to All Tickets and click on +Raise Ticket · After clicking on Raise ticket a page will be displayed in that user has to select category, sub ...