How to self-assign a ticket?

After receiving a ticket request from the user, HR can self-assign to solve the issue of the ticket. Otherwise, he can reassign to head.

 

Home >> Help Desk >> All Tickets >> Actions >> Assign to Me.

 

At this point, we can select either yes, go ahead, or no, don’t move. If Yes, Go ahead is selected, the ticket is assigned and changed to the next stage, but if No, don’t move is selected, the ticket is assigned without any stage change. Please note that the admin configures the stages.

                                                                                              

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