Where can I view the employee raise tickets?

Where can I view the employee raise tickets?

The HR can view the employee-raised ticket in either list view or grid view. He can change the view as per the below process.

Home >> Help Desk >> All Tickets


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    • How to raise a ticket?

      To raise a ticket Navigation: User Login >> Help Desk >> My Tickets >> All Tickets >> Raise Ticket · Go to All Tickets and click on +Raise Ticket · After clicking on Raise ticket a page will be displayed in that user has to select category, sub ...

    • How to self-assign the tickets in bulk?

      Now, HR can self-assign more than one ticket at a time by using the bulk option. Home >> Help Desk >> All Tickets >> Select Employees >> Bulk Assign >> Assign to Me.

    • Is there any option for ETH to assign the ticket to others (responsible person)?

      After self-assigning a ticket, ETH can assign the same to the others with or without the addition of stages. Home >> Help Desk >> My Tickets>> In Progress >> Actions >> Assign to others

    • How to add ticket category and sub category?

      A category indicates the nature of the ticket raised. When a user raises the ticket, a category and its sub category is to be selected which helps in categorizing the tickets and assigning to the right person to resolve. The categories are added in ...

    • How to cancel the ticket?

      Navigation: User Login >> Help Desk >> My Tickets >>All Tickets >> Actions >> Cancel Ticket · Go to All Tickets and click on actions and cancel.