How to Update and De/re-activating a category?

Go to Home >> Help Desk >> Category >> Select Category >> Actions to update and de/re-activated after adding a category.

                                                                             

• Related Articles

• How to add ticket category and sub category?

  A category indicates the nature of the ticket raised. When a user raises the ticket, a category and its sub category is to be selected which helps in categorizing the tickets and assigning to the right person to resolve. The categories are added in ...

• How to update the status of the ticket?

  After receiving the ticket, if the issue or query is resolved. HR can change the status of the ticket as Open to Close Home>> Help Desk >> All Tickets >> In Progress >> Actions >> Update

• How to Re-Open the ticket?

  Navigation: User Login >> Help Desk >> My Tickets >> Closed>> Actions. · Go to All Tickets and click on actions and Re-Open

• How to raise a ticket?

  To raise a ticket Navigation: User Login >> Help Desk >> My Tickets >> All Tickets >> Raise Ticket · Go to All Tickets and click on +Raise Ticket · After clicking on Raise ticket a page will be displayed in that user has to select category, sub ...

• How to add Frequently added question FAQ’s?

  When a user tries to raise the request, the frequently added questions display on the right side of the screen to the user. This helps the user to find a solution to an issue that is mostly seen without raising a request. This saves the time of the ...