How to Create the helpdesk workflow?
A ticketing workflow represents all the stages agents must go through to answer a customer request. We have already discussed the creation of stages in ticketing above, they have to be arranged in an order. To create a workflow, go to
Home >> Help Desk >> Workflow >> + Add New
On the left side, in the workflow stages, the stages added are listed. Drag and place on them in the right-side window, finalized workflow in the suitable order.
Please note that the workflow that is use cannot be
updated. But if the admin wishes to change the workflow of a category, a new
category is to be created with a new workflow.
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